FAQ

1. What do we sell and who are our target segment?

We cater to B2B customers (manufacturers, end users’ traders only), with a varied range of products which are listed in our portal ingredientsbazar.com/shop. To find the complete list of the offering of product and services explore our portal. Also, reach out to us [email protected] for queries and orders…

2. How to register in our portal?

It’s really easy to register at www.ingredientsbazar.com,Click on My account option to register and fill all the required info. If you’re an existing customer with Saisukrithkar supplements private limited, we can complete the whole process for you. Just send email us at [email protected], and we’ll notify you when your account is ready to do purchases.

  1. Having trouble logging in to your account then:
    Try resetting the password, if the issue still persistent give us a call to the customer service number – 9035022477, who will assist you in resolving an issue.

  2. How to deactivate an account?
    Email us at [email protected], should you need to deactivate/close your account.

  3. Multiple user logins:

    • Multiple users share one account: We recommend this when multiple users use the same email account, such as [email protected] The advantages of doing this are that everyone can see the full order lists being placed by the company.

    • Register multiple accounts using the same company name. This will provide convenience for each user to manage the account, but they won’t see the orders placed by the other members of the company. If your company has different buyers in charge of different product portfolios, this will be advisable by us.

3. How to find documents and product specifications online?

User will have 24/7 access to QC documents such as specification sheets, MSDS, Non-GMO Kosher Halal only after purchase on request.

4. Will the customer be able to see current batch of COA?

Yes, but in non-downloadable version, Customer can download COA once the purchase is complete.

5. How to modify or return orders placed?

Please contact us at +91 9035022477 or [email protected] to cancel or change information on already confirmed orders. We will need a specific time frame for revisions and cancellations.

6. What are the payment modes accepted by ingredientsbazar?

RTGS/NEFT through Bank
Please be ensured that we do not store any customer card or bank details in our servers. (Once the Payment is done, please ensure that Transaction Id is filled in the form which is there in the transaction page)

7. When will the customer receive order confirmation?

After payment received by us, ingredientbazar will send order confirmation and ready for dispatch confirmation through Phone and Email. Customer can also check his order status by logging into his/her account in our portal. Once the order is shipped, Customer order will be updated with tracking information and email will be sent to customer with shipment tracking details.

8. What are the shipping modes available for Customers?

• Self-Pick-Up from our warehouse
• Paid door delivery
• To-Pay – Self-pick up or authorized transporter.

( NOTE – Working hours 10.30 – 6.30 on working days only )

9. Can Customer use his own shipping account/PO number?

Customer can choose his transporter/carrier/courier partner for product deliveries and shipments. Provide us with carrier name and account number while placing the order, if its paid transport by us then we will provide with cost of shipment and delivery charges based on distance.

10. How does ingredientsbazar ensure that products sourced to customer are of high quality?

We will source only best quality ingredients and before source our quality team will do Ingredients manufacturers/Importer quality auditing, up on qualification we will place their ingredients on our platform. Additionally, all products include documentation that you can download and compare.

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